Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
2-Year Protection $49.99
3 Year Electronics Protection Plan $64.99
Cover all of your eligible devices:
Asurion Complete Protect: One plan covers all eligible past and future purchases (Renews Monthly Until Cancelled) $16.99/month

Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
$549.99 $183.33 per Count
FREE Returns
FREE delivery May 27 - June 6
Or fastest delivery May 27 - June 3
$$549.99 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$549.99
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Ships from
Amazon
Ships from
Amazon
Sold by
Sold by
Returns
30-day easy returns
30-day easy returns
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Returns
30-day easy returns
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Support
Product support included
What's Product Support?
In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step troubleshooting guides, and help videos. By solving product issues, we help the planet by extending the life of products. Availability of support options differ by product and country. Learn more
Support
Product support included
In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step troubleshooting guides, and help videos. By solving product issues, we help the planet by extending the life of products. Availability of support options differ by product and country. Learn more
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Payment
Secure transaction
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Include
Add a Protection Plan:
Sorry, your monthly warranty plan was removed because these plans are currently only available for single-item orders.
Add to your order

2 Year Electronics Protection Plan

from Asurion, LLC
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

3 Year Electronics Protection Plan

from Asurion, LLC
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon

from Asurion, LLC
  • Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like laptops, game consoles, and TVs, to major appliances, sporting goods, tools, toys, mattresses, personal care, furniture, and more.
  • Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
  • Past and future purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
  • Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
  • No hidden fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.

Arlo Pro 4 Spotlight Camera - 3 Pack - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, Direct to WiFi No Hub Needed, White - VMC4350P

3.9 3.9 out of 5 stars 4,817 ratings

$549.99 $183.33 per Count
FREE Returns
3 Cam
Pro 4
White
This item is certified to work with Alexa
WORKS WITH ALEXA
Add voice control by combining with a screen Alexa device
  • This item
  • +
  • Required
  • =
  • “Alexa, show the front door camera.”

Total Price: $639.98
See Less
{"desktop_buybox_group_1":[{"displayPrice":"$549.99","priceAmount":549.99,"currencySymbol":"$","integerValue":"549","decimalSeparator":".","fractionalValue":"99","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"k5VCGyUHH3c2zMT8wUhuZA%2FQrk7WQaI%2BaC4bOsrRFkKgZ61MGoMLbNAQtoeuPxxLQXBQX%2F6mLi8vlNCs7Pcy7F10L%2F10RFJLxyuZ0Kv%2BFa2MS9lxBJf%2B16T9kkx18F0AcyVpiQs3dEGOrUA%2BuydPjoJyHhQ3So0jAnoZntrnAvAFzwRLcD2pj4fOX8fe%2Fcx1","locale":"en-US","buyingOptionType":"NEW","aapiBuyingOptionIndex":0}]}

Purchase options and add-ons

Brand Arlo
Model Name Arlo Pro 4
Connectivity Technology Wi-Fi
Special Feature 2 Way Audio, HD Resolution, Night Vision, Integrated Spotlight, Motion Sensor

About this item

  • See a bigger picture - The security camera has a wide 160° diagonal viewing angle lens for auto image correction and reduction of the fisheye effect to make this surveillance camera ideal for protecting medium to larger spaces
  • Capture clearer details - The wireless outdoor security cameras with advanced video quality that records in clear 2K HDR footage to let you see clearer details and zoom in on moving objects with clarity
  • Light up the night - Ward off unwelcome guests with the outdoor camera using the integrated spotlight. See features like faces or license plates in full color, even at night, with color night vision
  • Easy wire-free setup - Wireless camera with fast setup that requires no hub or wiring; its wifi camera capability allows the home security system to connect directly to Wi-Fi for a quick setup.
  • Smarter alerts, quicker action - With an Arlo Secure plan, receive smarter notifications for people, vehicles, packages, and animals so you can react quickly, right from your phone’s lock screen.
  • Respond quickly to notifications - Make this wireless outdoor security camera your front door camera to hear and speak to visitors at your door with clear, two-way audio.
  • Coverage from every corner - This home security camera's wire-free setup delivers increased installation flexibility to get the perfect view from your surveillance & security cameras

Buy this product as Renewed and save $350.00 off the current New price.

Frequently bought together

$549.99 ($183.33/Count)
Sold by DIGITEX and ships from Amazon Fulfillment.
Total price:
To see our price, add these items to your cart.
Details
Added to Cart
Some of these items ship sooner than the others.
Choose items to buy together.

From the brand


From the manufacturer

Arlo Pro 4 Security Camera
Arlo Pro 4 Security Camera
Arlo Pro 4 Security Camera
Arlo Pro 4 Security Camera
Arlo Pro 4 Security Camera
Arlo Pro 4 Security Camera

What's in the box

  • (3) Arlo Pro 4 Spotlight Cameras
  • (3) Wall Mounts
  • (3) Rechargeable Batteries
  • (1) Magnetic Charging Cable
  • (3) Wall Mount Screw Kits
  • (1) Quick Start Guide
  • (1) Arlo Monitoring Decal
  • Looking for specific info?

    Product information

    Warranty & Support

    Product Warranty: For warranty information about this product, please click here

    Feedback

    Arlo Pro 4 Spotlight Camera - 3 Pack - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, Direct to WiFi No Hub Needed, White - VMC4350P

    Arlo Pro 4 Spotlight Camera - 3 Pack - Wireless Security, 2K Video & HDR, Color Night Vision, 2 Way Audio, Wire-Free, Direct to WiFi No Hub Needed, White - VMC4350P


    Found a lower price? Let us know. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive.

    Where did you see a lower price?

    Fields with an asterisk * are required

    /
    /
    /
    /
    Please sign in to provide feedback.

    Product Description

    A smarter way to cover every detail. Zoom in to see and record with 2K security camera and HDR camera for a clearer, undistorted picture, day or night. These cameras for home security connects directly to Wi-Fi without the clutter of extra gear. Pro 4 is wireless and weather-resistant to deliver fast, easy installation and flexibility to get the perfect camera view for your home security camera system. With the integrated spotlight, see important features on this home security camera with mobile app to see faces and licenses plates in full color, at night with color night vision. These cameras for home security indoor and outdoor give you the big picture with 160° diagonal view. Get smarter alerts for quicker action. With a trial of Arlo’s Secure plan included, receive notifications for people, vehicles and packages and take quicker action like sound the siren, call a friend or dial emergency services.¹ Ward off unwanted guests by triggering the siren or integrated spotlight automatically or manually from the Arlo App. ¹Arlo Secure includes cloud recordings of video clips at 2K or lower resolution for 30 days. Renewal of an Arlo Secure plan is required to maintain Arlo Secure features, including cloud storage, advanced object detection, rich notifications, quick responses, cloud activity zones. Arlo Secure service not available in certain countries.

    Customer reviews

    3.9 out of 5 stars
    3.9 out of 5
    4,817 global ratings

    Customers say

    Customers are happy with picture quality, and ease of setup. They mention that the connectivity is slower, and the cameras become unconnectable very often. They also say that the value of the camera system is poor, and that it performs poorly. Customers are disappointed with the battery life. Opinions are mixed on motion detection, night vision, and quality.

    AI-generated from the text of customer reviews

    384 customers mention289 positive95 negative

    Customers find the setup of the security camera to be easy. They mention that the wireless setup made installation simple, and the solar panel installs in a couple minutes. Customers are also satisfied with the equipment, mounting, and set-up.

    "...I especially like the magnetic mounts. They are very strong, easy to install, and so far, I have not had any problems with wind changing their..." Read more

    "...I still highly recommend these cameras. Solar panel installs in a couple minutes (only 3 screws) and a cable attached from the solar panel to the..." Read more

    "...4 Spotlight Camera is a full-featured camera system that is easy to set up and install as a DIY project, but as is the case with any home security..." Read more

    "...changes the timeline by several minutes, so it is really easy to completely miss things. It is incredibly tedious to try and review the timeline...." Read more

    346 customers mention270 positive76 negative

    Customers like the picture quality of the security camera. They say it has a clear picture and the resolution is high quality in daytime. Some customers also mention that the resolution was significantly better than the pro 1 or 2. Overall, customers are satisfied with the sleek style cameras and the clear footage during the day.

    "...Overall, I would rate the Pro 4 camera's 2 K resolution very good...." Read more

    "...The picture quality is very good for outdoors. The motion sensing seems to work well, but it will pick up movement from outside objects in the wind...." Read more

    "...It was extremely easy to install, which was a huge plus. And the picture is good. So great! Thumbs up...." Read more

    "...The picture quality is great, the siren is nice and loud, and the spotlight is bright but also adjustable so you can dial it in...." Read more

    602 customers mention393 positive209 negative

    Customers are mixed about the quality of the security camera. Some mention that it works well, with excellent video quality and good sensitivity. Others say that the flimsy plastic piece on the back of the mount breaks easily and the camera is defective.

    "...I especially like the magnetic mounts. They are very strong, easy to install, and so far, I have not had any problems with wind changing their..." Read more

    "...**Update: Camera is still working great several months later. I got another one recently too. I also installed the solar panel a couple months ago...." Read more

    "...• Arlo is not very responsive to feature requests, so if it doesn't have everything you want, don't hold your breath...." Read more

    "...I was excited when it first arrived. It's well built, compact but solid. It was extremely easy to install, which was a huge plus...." Read more

    121 customers mention66 positive55 negative

    Customers are mixed about the motion detection of the security camera. Some mention that the daytime video quality and motion detection is outstanding, and the software recognizes animals vs people. They also say the customizable activity zone helps prevent false motion alerts, and that the video is clear and crisp. However, some customers say the motion and noise detection is not as good as they would like, and it seems rather slow. They say it records motion after it starts, missing the critical part of why they have security.

    "...The picture quality is very good for outdoors. The motion sensing seems to work well, but it will pick up movement from outside objects in the wind...." Read more

    "...The motion detection seems rather slow - usually the recorded clips from motion start when the subject (person walking, etc.)..." Read more

    "...and would highly recommend this option as a fully integrated and convenient system...." Read more

    "...The Arlo app is horrible to use. It records motion After motion starts, missing the critical part of why I have security cameras...." Read more

    111 customers mention60 positive51 negative

    Customers are mixed about the night vision of the security camera. Some mention that it provides good visibility in low-light conditions, while others say that it tanks and provides poor visibility.

    "...providing crisp and clear footage during the day, and the night vision works very well in low-light conditions...." Read more

    "...It turns red for long periods of time at least once or twice a day. Even though nothing else on my network is going offline at all...." Read more

    "...So it is very bright, yet the camera I have higher up in a tree (theft deterrent and larger video capture) doesn’t pick up anything...." Read more

    "...Some of the cons in my opinion, is that the night vision is OK, the cheaper cameras that I had that these are replacing had better night vision..." Read more

    253 customers mention60 positive193 negative

    Customers are dissatisfied with the value of the security camera. They mention that it performs poorly, is useless, and is almost worthless without the subscription. Some say that the magnetic connecter only works 50% of the time. They also say that it doesn't meet their needs and is not worth the aggravation.

    "...Then there is the CVR software. It is useless...." Read more

    "...Although this is not an inexpensive system, it appears to be a much higher quality product than the less expensive options I've seen." Read more

    "...visibility on a camera and receiving it on my system • System is almost worthless without the subscription service to store videos for a few..." Read more

    "...The Arlo Pro 4 cameras are a bit pricey, but I think, over-all, worth the cost. I especially like the magnetic mounts...." Read more

    247 customers mention13 positive234 negative

    Customers are dissatisfied with the connectivity of the security camera. They say that the connection to the camera is slower, it fails to connect forever, and the cameras become unconnectable very very often. They also mention that the video is delayed enough that the culprit can get.

    "...is that in a 2400 square foot ranch house, I could not get signal strength strong enough with the hub to monitor my back patio and entire backyard...." Read more

    "...○ This is using high quality video mode • Pretty significant lag between requesting visibility on a camera and receiving it on my system..." Read more

    "...which new fictitious email account I created, but that plus the HORRIBLE lag time is too much. I'm going to the NEST battery outdoor camera...." Read more

    "...Factory reset fixed it. The same unit then started randomly disconnecting from my wifi network (even in locations where other arlos worked)...." Read more

    233 customers mention46 positive187 negative

    Customers are dissatisfied with the battery life of the security camera. They mention that it runs out quickly, loses charge every few days, and is not as long-lasting as the previous Arlo Pros. Some customers also report that the battery is not the same as the one used in the previous model.

    "...The only drawback is the battery life is shorter than expected. I have had to charge a couple times in the last month...." Read more

    "...Battery is dead because of the heat + humidity. Nothiing wrong with the solar panel or connection. Now lets's talk about the doorbell from Arlo...." Read more

    "...After about 10 days of use, the battery has just died...." Read more

    "...The battery life is better than I expected. I’ve had it for about six weeks, and I haven’t charged it since the first day. It’s still at 67%...." Read more

    Mounts fragile
    3 Stars
    Mounts fragile
    Cameras were easy to configure after a little bit of screwing around with the app. One camera was slow to recognize the QR they ask you to scan but after several attempts I got it to work. The frustrating part was the mounts. The magnetic mounts themselves seem rather robust and the magnet is pretty darn strong but there is a very very flimsy plastic piece on the back of the mount that allows you to mount a screw with an adapter on it to secure the mount to a wall. And that piece broke on me rendering the mount useless with almost zero force. Called ARLO support and they want to charge me 39$ for another flimsy replacement. And then said they couldn't help because I bought it via Amazon. I did get the second camera mounted but it doesn't feel particularly secure. The swivel mount has been tough to get to stay put - can't get it tight enough. Interesting capabilities but the fine tuning has gotten me frustrated. Not sure how to get customer service through Amazon other than a full return ... which would be a total hassle as I would have to repackage and reinstall the devices etc after having two others mounted up on the roofline.... Cameras okay... on the fence about the online services and still trying to sort out the motion sensor as I will have "TONS" of footage as they rightly activate all the time... I think that is right but also need to figure out how to manage that for when I am simply working in the garden in front of the camera... I guess I can disarm them which is a few clicks but seems like there might be a better way? Maybe a gesture or maybe I need to add a shortcut to my iPhone... (but not sure of support for that by Arlo). To be determined. But may also be returning. Mostly pissed at ARLO customer service as their chatbot got me in a loop answering questions and then the phone call was a frustrating experience. Writing this has me leaning towards a return.
    Thank you for your feedback
    Sorry, there was an error
    Sorry we couldn't load the review

    Top reviews from the United States

    Reviewed in the United States on January 14, 2023
    Size: 3 CamStyle: Pro 4Color: WhiteVerified Purchase
    I wanted to install a cameras to enhance my whole house security system. The Arlo Pro 4 cameras are a bit pricey, but I think, over-all, worth the cost. I especially like the magnetic mounts. They are very strong, easy to install, and so far, I have not had any problems with wind changing their positions. When purchasing the cameras, you have a choice of connecting them to your existing Wifi router or using a hub. Since the cameras will only connect to 2.4 G and most Wifi routes broadcasts both frequencies, my mobile device had to be connected to the 2.4 G instead of 5 G in order to set up the system. I didn't want to go into my router and turn off 5 G ... with past experience, when I do things like that, I usually cause another problem and didn't want to risk having all the devices on my system stop working. I purchased the Arlo Hub VMB 4540. Before installation, I went on-line and downloaded the manual for the Pro 4 cameras to my computer and read through it. You first must download the Arlo Smart App to your mobile device. After you figure out how to use that, the installation of the smart hub and cameras is a breeze. Prior to installing the cameras, I tried to find the optimal place to put them by downloading a free App called the Airport Utility App. It allows you to walk around your house and scan the 2.4 G and 5 G signals from your router to see where you have the best 2.4 G signal. (You will also see the signal strengths of your neighbors as well.) You can tell that by running the utility and looking for your router channels 1 to 11 (since these are the channels that broadcast 2.4 G) and see how strong the signals are. Anything from -50 dBm to - 68 dBm is a strong signal and your cameras will work fine in that position. Keep in mind you don't have to use this Airport Utility App. When you set up your cameras, the set-up procedure allows you to walk around the house and check your signals in the same manner for each camera you install. I installed three cameras. I just wanted to have an idea where I could place my cameras for a strong signal before installing them. My Router and Smart Hub are in the same room but about 20 feet apart to prevent signal interference. The ethernet cable that comes with the cameras is only about 4 or 5 feet long. I wanted to keep the hub much farther away from my router and wireless printer to prevent signal interference. The Smart Hub broadcasts a 2.4 G signal which travels much farther than a 5 G signal. I also purchased the Arlo Battery Charging station that allows the charging of two batteries at the same time. The batteries that came with the camera seem to be partially charged and took only about an hour to fully charge. On the other hand, I ordered three extra batteries, and those took several hours to charge to full capacity. I wanted to have a full replacement set charged, and ready to go. so that when the batteries in the camera were low, I could easily replace them all at one time. The batteries in the cameras are holding their charge well and have been in use now for three weeks or more, and all still have about an 85% charge left. It looks like we are on target for what the manufacturer says is about a 3 month window before you have to replace or recharge the camera batteries. When doing this, you don't have to take the camera down and disturb its placement. Simply press the button on the bottom of the camera, and the camera body slips out of the housing allowing you to easily change the battery and slip it back into the housing. You don't disturb the camera's aim at all. Once the cameras are installed, you can play around with the activity zones in the Arlo App and set your cameras to ignore motion in certain areas and alert to motion in others. I also found that the sound pick-up by the camera's microphone and speaker is excellent. Arlo gives you a free three-month trial subscription to their app with all the features. After three months, if you don't subscribe, at a fee of $9.99 per month, you lose most of the features of the Arlo app. I like those features, and most likely will subscribe after the trial period. To ensure that I have a hard copy of all events monitored by the cameras, I installed a 128 GB flash drive on the Smart Hub. This way, the recorded events are not only recorded to the cloud for a period of time, but also to my flash drive. I have the recording on the flash drive set to overwrite previous recordings as it reaches its capacity. Overall, I would rate the Pro 4 camera's 2 K resolution very good. I didn't want to spend the extra money for 4 K resolution.... it was just too pricey. So far, I am happy with my purchase. One disappointment I had, was when I opened the three pack of cameras that I bought, they had only two magnetic mounts and an Arlo adjustable mount. Since I wanted all Arlo Magnetic mounts, I had to order a two pack (doesn't come in a one pack) of Magnetic mounts at an additional cost. My only other disappointment is that in a 2400 square foot ranch house, I could not get signal strength strong enough with the hub to monitor my back patio and entire backyard. I had to settle for only a partial view of the backyard by mounting the third camera at the side of the house where it received a strong signal from the hub. Range extenders for the hub or purchasing another hub wasn't a viable option that would work. A second hub would still have to be connected via ethernet cable to my Wifi router, and that would require another ethernet cable run from the Wifi router, down to the basement, and over and up through the floor to where a second hub would need to be located. It wasn't worth the investment or the hassle.
    283 people found this helpful
    Report
    Reviewed in the United States on March 10, 2023
    This camera was easy to mount and connect to the Wi-Fi through the app setup. I have the magnet mount attaching it outside. We get a lot of high wind here, so I was worried about whether it would stay attached, but there have been no issues with that. The picture quality is very good for outdoors. The motion sensing seems to work well, but it will pick up movement from outside objects in the wind. There’s not much you can do about that though.

    The battery life is better than I expected. I’ve had it for about six weeks, and I haven’t charged it since the first day. It’s still at 67%. I bought the solar panel for it, but I haven’t hooked it up yet. We don’t have it running constantly though. It’s only recording/monitoring at night or when we leave. I really did not want a camera that I had to drill through the house and run wires. That would be significantly more complex.

    Overall, it seems like a solid camera. It’s a nice looking camera, small, easy to setup, and I think the app is pretty decent. It’s nice the app classifies motion as animals, people, vehicle, etc.

    One helpful note: there is a common complaint about the Arlo app with adding a spouse/friend to view the camera. You have to do it on a laptop browser. For some reason, it won’t work when they try to do the setup on their phone.

    **Update: Camera is still working great several months later. I got another one recently too. I also installed the solar panel a couple months ago. It works well and now I don’t need to charge the camera—though I only had to do it once or twice in the several months I owned it. I still highly recommend these cameras. Solar panel installs in a couple minutes (only 3 screws) and a cable attached from the solar panel to the Arlo camera.
    32 people found this helpful
    Report
    Reviewed in the United States on September 6, 2023
    I did some research and ended up paying the higher price for this camera because it got good reviews. I wanted a camera to be able to have it constantly record, and then be able to go back and review the footage if something happened (I now know it is referred to as CVR). I was excited when it first arrived. It's well built, compact but solid. It was extremely easy to install, which was a huge plus. And the picture is good. So great! Thumbs up.

    But my excitement was quickly reversed. As it turns out, if you want CVR (which was the whole point of buying the camera), you need to also buy a $100 hub (no idea why), and the camera needs to be plugged in, so you have to buy the $49 outdoor power cord. These purchases more than doubled the original cost. Maybe it is my fault for not researching well enough, but it definitely wasn't clear that I would need all this.

    Once you have the equipment, you also have to sign up for the service $9.99/month. It doesn't matter that that I can attach my own hard drive to my new hub. I still have to pay a monthly tab.

    And then trying to use the software and get signed up for the right service was an incredibly awkward process. I had the camera plugged in, and the hub online, and could see the camera, but I could not figure out how to enable the CVR. In trying to troubleshoot myself, and based on confusion with the documentation and the software and not being able to sign up for the right service, I ended up signing up for the wrong service, which only confused me more, since I still could not opt for CVR.

    I went online to the Chatbot support, and that was frustrating enough to make one go crazy. Awful system. I finally got to chat with a human, and he was able to help me sort out my issue. There were a couple of problems. Since I had originally set up just the camera, it wasn't actually going through the hub (who knew). I had to delete the camera, and re-install it through the hub. And then I was able to sign up for the right service. So I signed up, and paid for the it. When I asked if I could get a refund for the first charge, since I had literally signed up for it about an hour earlier, and definitely did not need it, and only signed up for it because of their misleading documentation, he said no. And I was furious. It was only $5.99, but I really felt taken, and I felt like they didn't care. So I told him as much, and he said that he would put in a support request.

    Luckily several days later, they did actually process a refund for me, and I felt a little better. But then I experienced how poor the CVR service is.

    First of all, the flimsy plastic $100 "hub" has a blue light to show that it is online. It turns red if it goes offline. It sits on my desk where I work, and I see it for most of the day. It turns red for long periods of time at least once or twice a day. Even though nothing else on my network is going offline at all. This means that there are gaps in the CVR where no information was being uploaded. So if something happens in those times, I am just out of luck.

    Then there is the CVR software. It is useless. There are no playback controls other than a slider that you can use to move to different parts of the timeline. Each time you move it, there is buffering for a couple of seconds or more. There is no way to reverse the play, or to speed up or slow down the replay. There is no way to jump in specific increments. So you are at the mercy of the slider. Moving it even slightly changes the timeline by several minutes, so it is really easy to completely miss things. It is incredibly tedious to try and review the timeline. I literally spent hours trying to review a span of about 16 hours, and I completely missed huge chunks of time. I was just randomly checking hoping to see something, with a buffering each time. To make matters worse, if you look on the forums, people have been pointing out that it is useless, and requesting better controls for years. And the company has done nothing about it.

    I have spent over $300 so far and feel pretty much like it was wasted money.

    Amendment: They sent me a message saying that they were upping the charge for the continuous recording service from $9.99 to $14.99 per month. I refused to pay that for the crappy service. I have canceled it which now renders all of this hardware that I purchased useless for my situation. Total waste of money.
    171 people found this helpful
    Report

    Top reviews from other countries

    Translate all reviews to English
    Pierre Berthelet
    5.0 out of 5 stars Excellent produit
    Reviewed in Canada on December 19, 2023
    Facile à configurer
    DW
    5.0 out of 5 stars Cameras excelentes
    Reviewed in Mexico on November 20, 2023
    Size: 2 CamStyle: Pro 4Color: BlackVerified Purchase
    Me gusta el ángulo y la resolución. Sirven bien durante la noche también. Y las baterías se recargan bien con los paneles de solar.
    Alberto
    1.0 out of 5 stars No FUNCIONAN EN MEXICO
    Reviewed in Mexico on November 20, 2023
    Size: 3 CamStyle: Pro 4Color: WhiteVerified Purchase
    Arlo ya no da los 7 dias sin costo de videos en la nube y no te deja contratar el servicio de Nube en Mexico por lo que no puedes ver los videos pasados. Con esto no vale la pena estas camaras, cuidado no compren si las van a usar en Mexico.
    7 people found this helpful
    Report
    Cliente de Amazon
    3.0 out of 5 stars No funciona en México y ya no graba en la nube
    Reviewed in Mexico on July 5, 2023
    No funciona en México y además ya no graba nada de contenido en la nube, así que no funciona realmente para vigilar bien tu hogar si sólo puedes ver "live" y no tener acceso a ninguna grabación. Fue súper decepcionante que borraron el acceso a 7 días gratis en la nube y además no ofrecen nada de opción para países como México y no lo dicen upfront, te das cuenta hasta después de instalar que no puedes ni comprar opciones de almacenamiento en la nube.
    10 people found this helpful
    Report
    Amazon Customer
    3.0 out of 5 stars Excelente cámara, servicios limitados
    Reviewed in Mexico on January 27, 2023
    Es muy buena la cámara pero Arlo ha limitado el servicio de grabación de alertas de movimiento, cobrando el servicio, no disponible en México. No es posible ver en línea una alerta de movimiento, que era una de los principales funcionalidades por la que la compré.
    One person found this helpful
    Report